Current Trends In Contact Center Design
Angela Garfinkel, President of Quality Contact Solutions was recently interviewed by Oren Smilansky about contact center design. Angela Garfinkel, President
Telemarketing Services Compliance Update
November 1, 2017 (Indianapolis, IN) he Professional Association for Customer Engagement (PACE) is pleased to announce the addition of Puerto
Contact Management Services Expert Featured on Business Radio
In the episode featuring Angela Garfinkel, Christian and Angela discussed how call centers are evolving and how live agents are
Outbound Call Center and Telemarketing TCPA Case Update
On March 16, 2018, the U.S. Court of Appeals for the D.C. Circuit released it decision in the ACA Int’l
PACE recognizes Dean Garfinkel at National Convention and Expo 2018
Dean Garfinkel recognized as Treasurer of the PACE Board of Directors. Dean Garfinkel recognized as Treasurer of the PACE Board
Dean Garfinkel Receives PACE Distinguished Service Award
November 17, 2018 (Aurora, NE) Dean Garfinkel, 8Bacus’s Chief Operating Officer and Quality Voice & Data’s President was awarded the
Top Ten Tweaks for Peak Success
Angela Morris, 8Bacus President, writes The Essential Outbound Call Center Checklist: Top Ten Tweaks for Peak Success June 2009 If
The Cookie-Cutter Stigma
Nathan Teahon, Director of Operations, defends the Cookie-Cutter approach  Have you ever noticed that there isn’t a lot of love
Defining the Right Goals
AJ Windle, Senior Operations Manager at 8Bacus is featured in the October 2013 Connections magazine. Read his article about key fundamentals to
B2B Telemarketing Sales Teams Succeed with Goal Setting and Communication
At 8Bacus, our B2B Telemarketing Sales teams have been laser focused on setting goals and communicating those goals throughout the organization. Goal