Attributes of a Successful Contact Solutions Supervisor
There are three primary attributes that a successful Contact Solutions Supervisor embodies on a daily basis. By Marcia Jenkins, Senior Operations
Business to business telemarketing requires mojo
Having “mojo” is important when it comes to business to business telemarketing success. By Megan Hottman, Brand Evangelist Yesterday I
Outbound and inbound call center manager’s formula for worthwhile work
From the perspective of a manager on why she enjoys her work. By Shannon Svasek, Operations Manager With almost twenty
Telemarketing Solutions Employee Spotlight: Steve Small, VP of IS
It can be challenging for organizations to find candidates that are a good culture fit and have excellent leadership skills.
8Bacus + AnswerNet = Expanded Outsourced Services, Capabilities, & Expertise
Quality Contact Solutions is excited to announce that we’ve joined forces with telephone answering services provider, AnswerNet. Earlier this year,
How to Continuously Improve Your Telemarketing Programs
Telemarketing programs need to be evaluated continuously to improve efficiencies, increase company morale, and find new opportunities. After countless hours
Contact Center Management: What’s in a Role?
One thing that separates the good organizations from the best organizations is how they run their contact center. By Megan
Fix Your B2B Telemarketing Sales Program When Your Results are Down
So, your B2B Telemarketing Sales program is on the decline and is no longer producing the results that it once