Inbound Call Goals in Call Center Outsourcing
A successful contact solutions team includes an amazing customer service team whose primary responsibility is to handle incoming calls. By
How to Determine Inbound Service Level Goals
Determining inbound service level goals is one of the most important factors for anyone responsible for the inbound call center
Best Daily Report Template for Outsource Telemarketing (Updated!)
One of the biggest challenges with outsource telemarketing programs is how to measure performance. There are many indicators for evaluating
8Bacus Launches At-Home Contact Center Solution
8Bacus’s President, Angela Morris announced that her firm has launched a new division, “8Bacus At Home Inc.” Aurora, NE. 8Bacus’s
8Bacus Expands At-Home Call Center Operations
Aurora, Nebraska – Angela Morris, President of 8Bacus is pleased to announce the expansion of 8Bacus At Home, the work-from-home
Why an At-Home Model Works for Outsourced Telemarketing
At 8Bacus we’ve found that complex business to business sales programs often get higher return on investment (ROI) in an
Telemarketing Quality Assurance: Lessons Learned
Here are the top 5 things to consider when creating quality assurance processes for any telemarketing program, whether its B2B
Quality Monitoring Guidelines for Telemarketing Services
Learn the primary Do’s and Don’ts for Quality Monitoring. By Marcia Jenkins, Senior Operations Manager If you have ever been
Call Center Monitoring Checklist: Brief is Best
This article shows some of the reasons why you should develop a QA checklist that is short and concise for
Why use call monitoring in your call center
For Quality Assurance and Training purposes, this call may be monitored… By Marcia Jenkins, Senior Operations Manager For Quality Assurance