Outsourced Telemarketing QA is often best accomplished through using a professional outsourced telemarketing QA vendor. Whether you need help with telemarketing quality assurance outsourcing, best practices for your own quality monitoring program, or need help with choosing the appropriate model for your company, the outsourced telemarketing quality assurance experts at 8Bacus can help.
Outsourced Telemarketing Solutions for your Brand.
excellence through consistency in customer-facing interactions. Sales conversations, customer service, and technical support discussions should be reviewed to make sure the standards are being met while providing a superior customer experience.
8Bacus is your trusted partner. We are committed to designing an outsourced telemarketing quality assurance program that evaluates the attributes that best supports your overall success.
We provide outsourced telemarketing QA to make sure that your front lines are representing your products and services accurately, addressing concerns as appropriate and are consistently meeting or exceeding your customers’ expectations.
Benefits of outsourced telemarketing quality assurance:
- Reduces customer turn over
- Drives customer retention
- Easily identify key attributes of successful team members
- Identify key strengths and weaknesses in customer interactions allowing to tailor training opportunities.
- Consistency in the quality assurance experience
- Keep your business compliant with business or industry standards
- Gain meaningful insights from customers
Successful QA programs are best with consistency. Let the team of seasoned professionals at 8Bacus support the ongoing need for your outsourced telemarketing QA requirements.
Not sure if you’re getting the best results from your telemarketing vendor? Give our sales team a call today:
866-963-2889 to learn how your organization can benefit from a team of dedicated telemarketing professionals.